Business solutions for you portfolio


Company: City Bank, Zurich

Technology: MS Access, VBA.

Link: Not available

People in the project: Stefan Tröhler

Implementation period: Feb 2001 – Oct 2001

Cost: no details

Create or further develop an application for the administration of support tickets. The application was created using Microsoft Access and VBA and the task is to adapt it to the new requirements of the business. Implementation using Microsoft Access and VBA.

  • Extending an existing Microsoft Access 97 application to manage customer calls (support).
  • The existing application had to be extended with new functionality.
  • The background of this extension was the creation of a detailed report system.
  • The existing application was realised using Microsoft Access 97.
  • Up to this point, data entry was done manually. This function was replaced with the extension and the data is now taken directly from the ticket system and imported into Microsoft Access 97.
  • Further special functionalities such as the duration until a ticket was processed, the costs for processing a ticket or the ranking of processed tickets were newly
  • Testing and documentation (user and technical).
Back to the portfolio
Order a similar project
Order a project

+41 (0)44 586 53 45
+41 (0)76 737 00 84
+41 (0)77 915 25 52


[email protected]

Order a project
Tell us what kind of project you want to do.
Want to order
Upload your brief
For message
Submit project request

User Agreement

With this questionnaire (application) I officially express my consent to the processing (collection, systematization, accumulation, storage, clarification, (updates, changes), use, distribution (including transmission), depersonalization, blocking and destruction), including automated, my personal data specified in this Questionnaire (application), in accordance with the requirements of the law "On personal data".

The personal data specified by the client are provided for the purpose of communication with the client, as well as for informing about other products and services. Consent is provided from the moment of filling of this application for the entire life of the client.

This consent can be revoked by the client upon submission of an application in simple writing in accordance with legal requirements.